Cat Healthcare Plan Horsham

Indoor only – choose if your cat is strictly indoor

Indoor/outdoor – choose if your cat goes outside (even if only to the patio), or if your cat is an indoor cat but has close contact with cats who go outside/stray cats/dogs.  

There are two options:

• Sign up when you visit our clinic
• Sign up over the phone (we will send you your contract to be signed electronically)

By enrolling in the Graylands Health Plan, you acknowledge and agree to the following terms and conditions. We urge you to carefully review them and don’t hesitate to reach out to our team if you have any questions. 

 

1. General Provisions 

• The Graylands Health Plan is an ongoing annual preventative healthcare program and should not be confused with an insurance policy. 
• Membership in this program constitutes an agreement between you and Graylands Veterinary Limited. 
• The fee for your cat’s membership will be determined based on its age and lifestyle. 
• Any treatments provided to your cat outside the scope of the Graylands Health Plan will be billed according to our standard practice fees and terms.

2. Inclusions  

What’s included in your plan will depend on your cat’s lifestyle and age (see plans above).

3. Payment Details 

• Your membership fees will be automatically collected through recurring card payments on a monthly basis. 
• Nordhealth Pay is our payment processor.  
• Membership for each cat will renew automatically on the anniversary of their initial enrolment in the Graylands Health Plan. 
• We will notify you in writing in advance if there are any changes to membership fees upon renewal, with at least 30 days’ notice as part of our annual review. 
• Monthly fees for your cat may also change based on their age, with such changes taking effect as soon as reasonably possible. 
• Failed payments, such as due to insufficient funds or a cancelled card, result in increased administration costs. We reserve the right to impose an administration fee of £10 for each failed payment, which will be added to your account. 
• Following a failed payment, we will make a repeat payment request to your card within 3-5 working days. 
• If the second payment request also fails, a second administration charge may be added to your account. A third and final payment request will be made to your bank after an additional 3-5 working days. If this third request fails, your Graylands Health Plan membership will be automatically cancelled, and your cat will no longer receive associated benefits and discounts. 
• If your membership is cancelled due to failed payments, your account will be reviewed, and you will be charged the full price of any products and services received during your membership, minus any membership fees received to date. 

4. Cancellation of Membership 

• You have the option to cancel your membership on the anniversary date (the anniversary of your initial enrolment) 
• You need to provide us minimum 1 month notice before you wish to cancel your membership 
• If you cancel your membership before your anniversary date, we will review your account and, when applicable, retroactively charge you the full price of any products and services received during your membership, minus any membership fees received to date. 
• We reserve the right to terminate our agreement by providing you with written notice as outlined below. 

 5. Notice 

• You need to provide us minimum 1 month notice before you wish to cancel your membership 
• Regarding this agreement, either party wishing to provide notice to the other must do so in writing. 
• “In writing” includes emails, letters sent by post, or delivered by hand. 
• When we correspond with you by post, we will use the most recent address you provided. 
• If you need to reach out to us, please use the email address info@graylandscatclinic.co.uk 

6. Your Responsibilities 

• You are responsible for adhering to the guidance provided by our vets and nurses and ensuring that your cat attends regular preventative healthcare check-ups included in your Graylands Health Plan membership. 
• Failure to follow guidance or attend appointments may result in the termination of your membership, which will be communicated in writing as detailed above, and it will take immediate effect. 

 7. Privacy Policy 

Details about how we handle your data when managing your cat’s health plan can be found here.